The list below shows the most visited FAQs for your product.

Pairing the ANT+ Sensors

Before you can pair, you must put on the heart rate monitor or install the speed sensor.
Pairing is the connecting of ANT‍+ wireless sensors, for example, connecting speed sensor with your Track.

Bring the device within 3 m (10 ft.) of the sensor.
NOTE: Stay 10 m (33 ft.) away from other riders’ ANT‍+ sensors while pairing.

Select > Sensors > Add Sensor.

Select an option:
Select a sensor type.
Select Search All to search for all nearby sensors.
A list of available sensors appears.

Select one or more sensors to pair with your device.

Select Add.
When the sensor is paired with your device, its icon is solid.

Sensors compatibility

Track co-pilots use ANT+ to connect wireless sensors.
ANT+ is designed for connecting sensors to smartphones, computers, activity tracker and others.
We have tested the Track with the following speed sensors (magnetless):
– Garmin Bike speed sensor 010-12103-00
– Wahoo RPM speed sensor

We have tested the Track with the following heart rate monitors:
– Garmin Vivosmart HR/HR+
– Garmin Soft Strap Premium
– Geonaute ANT+ HRM

However, you should be able to use any ANT+ heart rate monitor with your Track.
The market offers Magnet and Magnetless speed sensors, you should be able to use any ANT+ speed sensor with your Track.

Software updates

Remove the Track from your bike. Refer to the user manual to open the back cover.
When the back cover is removed you can access the internal microUSB connector.
Use an IBM-compatible PC running Windows7 or later.
To upload the software you need the Track-connect and the latest compatible software.
WARNING: If the software is uploaded to a device other than that for which it is designed, you will not be able to operate that device.
If attempts to upload software fail, you may need to return the device for service.

Hard shutdown

To power off your Track, push the Power Button for 1 sec.
To HARD power off your track, push the Power Button fore more than 5 sec.

Battery losing charge too quickly

When the battery is fully charged, your Track can be used for up to 10 hours without the external power supply.
The battery uses charge more quickly when you do the following:
You use the backlight at high level of brightness.
Tip: From the menu, move down to SCREEN OPTIONS and set a medium-low level of brightness.

You connect the Track to ANT+ accessories, such as the Heart Rate Monitor or Speed Sensor.

There is a big difference in how the Track uses battery charge with sensors. The Track uses much more battery charge while searching for the ANT+ sensors. Once the sensor is found and linked, there is hardly any impact on battery life time.

For optimal battery life during your ride, make sure the sensor is active and in range, and the sensor icon stops blinking and becomes solid before you start the ride. If you decide to not use a sensor during a ride, make sure it is switched off by going down from the OPTIONS to Sensors.

The power meter don’t measure a correct charge level

A lot of parameters such as temperature and aging, can affect the performance of the internal battery.
To achieve sufficient accuracy while a battery is in use, the Track constantly calibrate internal monitor algorithm process called fuel-gauge “learning.”
Track may require a full charge and discharge cycle before an accurate measure of battery capacity can be made.
If after few complete charge and discharge cycles the power meter is not accurate, the battery pack should be replaced.

Replacing the battery

LiPo batteries can be extremely hazardous and require special attention when handled.
The Track uses a rechargable LiPo Battery pack that must grant the 80% of its capacitry after years of service. The battery pack can be replaced. Please refer to nthe user manual.
Discarding batteries in general houshold waste is bad for the environment. Please dispose of battery properly.
Do not dispose of batteries in fire.
Damaged or unusable batteries must be disposed of in a container specially reserved for this purpose.

Expected life of LiPo battery

Rechargeable lithium-polymer (Li-Po) batteries will naturally lose some capacity over time due to charge/discharge cycling.
All batteries in Track devices utilizing Li-Po batteries will share this characteristic. Under normal operating conditions, the batteries should have approximately 80% of their original capacity after a few years of frequent charge/discharge cycles.
There are several factors that can accelerate the normal degradation of battery capacity including:
Exposure to high temperatures
Leaving the battery completely charged or discharged for long periods of time (anything longer than two weeks.)
When storing the device long-term, it is recommended to partially charge the device (approximately 30 to 50%) and keep it in a cool, dry place.

Can I buy a different battery to double the voltage or capacity?

We recommends that you purchase a single battery that meets your voltage and capacity requirement to avoid any potential problems. Problems may arise if you attempt assembly of a larger capacity battery from multiple smaller units. The risks incurred may result in injury depending on output of battery.
It is important to understand that the batteries are not like Legos.